Our Refund Policy
“By booking services through Exclusiclean Ltd, you agree to abide by this Refund Policy. Should you require clarification or have concerns about these terms, please contact us at info@exclusiclean.com before completing your booking.”
1. Cancellation by You
Notice Periods:
More than 48 hours before service: Full refund
24-48 hours before service: 50% refund (£15 fee)
Less than 24 hours/No-Show: No refund (£30 fee)
A “No-Show” occurs if:
You fail to provide access within 15 minutes of cleaner arrival
The property is locked/unsafe for entry
2. Rescheduling
More than 24 hours’ notice: No fee
12-24 hours notice: £15 fee
Less than 12 hours’ notice: £30 fee
3. Cancellation by Us
If we cannot provide service: Full refund within 5 business days
If service is interrupted: Pro-rated refund based on work completed
4. Service Issues
To report problems:
Email info@exclusiclean.com within 24 hours
Include:
Photos/video evidence
Booking reference number
We’ll respond with a resolution within 5 business days
5. Refund Processing
All refunds issued to the original payment method
Processing time: 5-10 business days
6. Contact Us
For refund inquiries:
Email: info@exclusiclean.com
