1. Cancellation by You

Notice Periods:

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• More than 48 hours before the visit: full refund of that visit.

• 24–48 hours before the visit: 50% refund of that visit.

• Less than 24 hours before the visit: you cannot cancel, and that visit is not refunded.

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A “No-Show” occurs if:

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• You fail to provide access within 15 minutes of cleaner arrival

• The property is locked or unsafe.

• If you booked several visits and paid once, each visit is refunded on its own start time.

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2. Rescheduling

• More than 2 days before the visit: you can reschedule at no charge.

• Less than 2 days before the visit: you cannot reschedule from your account.

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3. Cancellation by Us

• If we cannot provide service: Full refund within 5 business days

• If service is interrupted: Pro-rated refund based on work completed

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4. Service Issues

To report problems:

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1. Email info@exclusiclean.com within 24 hours

2. Include:

• Photos/video evidence

• Booking reference number

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We’ll respond with a resolution within 5 business days

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5. Refund Processing

• All refunds issued to the original payment method

• Processing time: 3–5 working days

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6. Contact Us

For refund inquiries:

Email: info@exclusiclean.com