1. Who We Are

Data Controller: Exclusiclean Ltd (Company No. 16208940)
Registered Office: 124 City Road, London EC1V 2NX
Contact: in@exclusiclean.com 

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2. Data We Collect

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We may collect and process the following types of data:

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Information You Provide:

• Contact Details, such as your name, address, phone number, and email. These are used to manage your bookings and communication with us.

• Service Preferences, such as how often you need cleaning and any special requests. This helps us tailor our services to your needs.

• Health and Safety Disclosures, including any allergies, or information about pets (such as aggression alerts). This is to protect the safety of our cleaning staff.

• Payment Information, including your card details. These are processed securely and used only for handling payments.

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Information Collected Automatically:

• Cookies, which include session identifiers and analytics data. (See our Cookie Policy for details.)

• Technical Data, such as your IP address and device type. This helps us detect and prevent fraud.

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3. How We Use Your Data


We use your data for the following purposes:

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• To deliver cleaning services based on your requests. This is necessary to fulfil our contract with you.

• To process payments securely. This is done to meet our legal and financial obligations.

• To ensure safety and comply with regulations such as RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations). This includes handling health or safety disclosures.

• To send marketing communications if you have given us your explicit consent. This may include emails related to services you’ve used in the past.

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4. Data Sharing
 

We only share your personal data when necessary:

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• With our cleaners, we share only relevant information such as your address and any safety alerts. This information is deleted after the service is completed.

• With third-party processors, such as UK-based payment gateways that are fully PCI DSS compliant.

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We do not sell, trade, or transfer your personal data for advertising or commercial purposes. All data is processed and stored within the UK.

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5. Your Rights

You have the right to:
 

• Access, correct, or delete your data.

• Withdraw consent (e.g., marketing emails).

• Request a portable copy of your data.

How to Act: Email info@exclusiclean.com with “Data Request” in the subject. We respond within 30 days.
 

6. Security Measures

We protect your data through:

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• Encryption: SSL/TLS for all transmissions.

• Access Controls: Multi-factor authentication for staff systems.

• Audits: Quarterly security reviews.
   

However, no internet transmission is ever 100% secure. We take reasonable steps, but cannot guarantee absolute security.
 

7. Cookies & Tracking
 

We use two types of cookies:

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• Essential cookies for session management, which expire after 24 hours.

• Analytics cookies from Google Analytics, which help us improve our website. These are only used if you consent via our cookie banner and are retained for 30 days.

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You can manage cookie preferences using your browser settings or our website’s cookie controls. See our full Cookie Policy for more details.

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8. Data Retention
 

We keep your personal data only as long as necessary for the following:

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• Delivering our cleaning services

• Meeting legal or tax obligations

• Providing support or resolving disputes

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In general, we retain customer information for no more than 6 years from your last interaction with us.

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9. Policy Updates

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or through a notice on our website.

By continuing to use our site, you agree to the latest version of the policy.

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Contact Us

For any questions or to exercise your rights:

info@exclusiclean.com